Aileen Cater-Steel, Wui-Gee Tan, Mark A. Toleman, Terry Rout, Anup Shrestha. Software-Mediated Process Assessment in IT Service Management. In Tanja Woronowicz, Terry Rout, Rory V. O'Connor, Alec Dorling, editors, Software Process Improvement and Capability Determination - 13th International Conference, SPICE 2013, Bremen, Germany, June 4-6, 2013. Proceedings. Volume 349 of Communications in Computer and Information Science, pages 188-198, Springer, 2013. [doi]
Abstract is missing.