Privacy Through Anonymisation in Large-Scale Socio-Technical Systems: Multi-lingual Contact Centres Across the EU

Claudia Cevenini, Enrico Denti, Andrea Omicini, Italo Cerno. Privacy Through Anonymisation in Large-Scale Socio-Technical Systems: Multi-lingual Contact Centres Across the EU. In Franco Bagnoli, Anna Satsiou, Ioannis Stavrakakis, Paolo Nesi, Giovanna Pacini, Yanina Welp, Thanassis Tiropanis, Dominic DiFranzo, editors, Internet Science - Third International Conference, INSCI 2016, Florence, Italy, September 12-14, 2016, Proceedings. Volume 9934 of Lecture Notes in Computer Science, pages 291-305, Springer, 2016. [doi]

@inproceedings{CeveniniDOC16,
  title = {Privacy Through Anonymisation in Large-Scale Socio-Technical Systems: Multi-lingual Contact Centres Across the EU},
  author = {Claudia Cevenini and Enrico Denti and Andrea Omicini and Italo Cerno},
  year = {2016},
  doi = {10.1007/978-3-319-45982-0_25},
  url = {http://dx.doi.org/10.1007/978-3-319-45982-0_25},
  researchr = {https://researchr.org/publication/CeveniniDOC16},
  cites = {0},
  citedby = {0},
  pages = {291-305},
  booktitle = {Internet Science - Third International Conference, INSCI 2016, Florence, Italy, September 12-14, 2016, Proceedings},
  editor = {Franco Bagnoli and Anna Satsiou and Ioannis Stavrakakis and Paolo Nesi and Giovanna Pacini and Yanina Welp and Thanassis Tiropanis and Dominic DiFranzo},
  volume = {9934},
  series = {Lecture Notes in Computer Science},
  publisher = {Springer},
  isbn = {978-3-319-45981-3},
}