Privacy Through Anonymisation in Large-Scale Socio-Technical Systems: Multi-lingual Contact Centres Across the EU

Claudia Cevenini, Enrico Denti, Andrea Omicini, Italo Cerno. Privacy Through Anonymisation in Large-Scale Socio-Technical Systems: Multi-lingual Contact Centres Across the EU. In Franco Bagnoli, Anna Satsiou, Ioannis Stavrakakis, Paolo Nesi, Giovanna Pacini, Yanina Welp, Thanassis Tiropanis, Dominic DiFranzo, editors, Internet Science - Third International Conference, INSCI 2016, Florence, Italy, September 12-14, 2016, Proceedings. Volume 9934 of Lecture Notes in Computer Science, pages 291-305, Springer, 2016. [doi]

Abstract

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