Intelligent Knowledge-Based Model for IT Support Organization Evolution

Jakub Chabik, Cezary Orlowski, Tomasz Sitek. Intelligent Knowledge-Based Model for IT Support Organization Evolution. In Edward Szczerbicki, Ngoc Thanh Nguyen, editors, Smart Information and Knowledge Management: Advances, Challenges, and Critical Issues. Volume 260 of Studies in Computational Intelligence, pages 177-196, Springer, 2010. [doi]

Abstract

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