Artificial conversations for customer service chatter bots: Architecture, algorithms, and evaluation metrics

Chayan Chakrabarti, George F. Luger. Artificial conversations for customer service chatter bots: Architecture, algorithms, and evaluation metrics. Expert Syst. Appl., 42(20):6878-6897, 2015. [doi]

Authors

Chayan Chakrabarti

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George F. Luger

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