Chayan Chakrabarti, George F. Luger. Artificial conversations for customer service chatter bots: Architecture, algorithms, and evaluation metrics. Expert Syst. Appl., 42(20):6878-6897, 2015. [doi]
@article{ChakrabartiL15,
title = {Artificial conversations for customer service chatter bots: Architecture, algorithms, and evaluation metrics},
author = {Chayan Chakrabarti and George F. Luger},
year = {2015},
doi = {10.1016/j.eswa.2015.04.067},
url = {http://dx.doi.org/10.1016/j.eswa.2015.04.067},
researchr = {https://researchr.org/publication/ChakrabartiL15},
cites = {0},
citedby = {0},
journal = {Expert Syst. Appl.},
volume = {42},
number = {20},
pages = {6878-6897},
}