On evaluation of customer dissatisfaction index based on sentiment analysis: a statistical approach

Sugato Chakrabarty, Sabyasachi Bhattacharya, Karishma Batra. On evaluation of customer dissatisfaction index based on sentiment analysis: a statistical approach. IJDATS, 5(4):427-444, 2013. [doi]

Authors

Sugato Chakrabarty

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Sabyasachi Bhattacharya

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Karishma Batra

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