Sugato Chakrabarty, Sabyasachi Bhattacharya, Karishma Batra. On evaluation of customer dissatisfaction index based on sentiment analysis: a statistical approach. IJDATS, 5(4):427-444, 2013. [doi]
@article{ChakrabartyBB13,
title = {On evaluation of customer dissatisfaction index based on sentiment analysis: a statistical approach},
author = {Sugato Chakrabarty and Sabyasachi Bhattacharya and Karishma Batra},
year = {2013},
doi = {10.1504/IJDATS.2013.058581},
url = {http://dx.doi.org/10.1504/IJDATS.2013.058581},
researchr = {https://researchr.org/publication/ChakrabartyBB13},
cites = {0},
citedby = {0},
journal = {IJDATS},
volume = {5},
number = {4},
pages = {427-444},
}