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Understanding Service Quality and Relationship Quality in is Outsourcing: Client Orientation & Promotion, Project Management Effectiveness, and the Task-Technology-Structure Fit

Subrata Chakrabarty, Dwayne Whitten, Kenneth W. Green Jr.. Understanding Service Quality and Relationship Quality in is Outsourcing: Client Orientation & Promotion, Project Management Effectiveness, and the Task-Technology-Structure Fit. JCIS, 48(2):1-15, 2008. [doi]

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