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Anthropomorphism of AI-based Intelligent Customer Service, and Its Affective and Behavioral Consequences

Yu-Ting Chang-Chien, Jacob Chun Cheng, Shih-Chieh Hsu, Yi Wen Yeh. Anthropomorphism of AI-based Intelligent Customer Service, and Its Affective and Behavioral Consequences. In 55th Hawaii International Conference on System Sciences, HICSS 2022, Virtual Event / Maui, Hawaii, USA, January 4-7, 2022. pages 1-10, ScholarSpace, 2022. [doi]

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