P. K. Chang, H. L. Chong. Customer satisfaction and loyalty on service provided by Malaysian telecommunication companies. In Arief Syaichu-Rohman, Deny Hamdani, Saiful Akbar, Widyawardhana Adiprawita, Rozilawati Razali, Noraidah Sahari, editors, International Conference on Electrical Engineering and Informatics, ICEEI 2011, Bandung, Indonesia, 17-19 July, 2011. pages 1-6, IEEE, 2011. [doi]
Abstract is missing.