Shu-Fong Chang, Jen-Chi Chang, Kuo-Hua Lin, Bin Yu, Yu-Cheng Lee, Sang-Bing Tsai, Jie Zhou, Chao Wu, Zi-Chun Yan. Measuring the Service Quality of E-Commerce and Competitive Strategies. Int. J. Web Service Res., 11(3):96-115, 2014. [doi]
Abstract is missing.