R. Kevin Chapman. Re-Inventing the Helpdesk. Again. In Five Weeks or Less. In Leila M. Shahbender, Kelly Wainwright, Lucas Friedrichsen, Scott J. Saluga, editors, Proceedings of the 2015 ACM Annual Conference on SIGUCCS, St. Petersburg, FL, USA, November 9-13, 2015. pages 109-112, ACM, 2015. [doi]
Abstract is missing.