Embedding Customers' Viewpoint in FMEA: Application in Service

Thuangporn Charoenchokdilok, Pisut Koomsap. Embedding Customers' Viewpoint in FMEA: Application in Service. In Margherita Peruzzini, Marcello Pellicciari, Cees Bil, Josip Stjepandic, Nel Wognum, editors, Transdisciplinary Engineering Methods for Social Innovation of Industry 4.0 - Proceedings of the 25th ISPE Inc. International Conference on Transdisciplinary Engineering, TE 2018, Modena, Italy, July 3-6, 2018. Volume 7 of Advances in Transdisciplinary Engineering, pages 488-495, IOS Press, 2018. [doi]

Authors

Thuangporn Charoenchokdilok

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Pisut Koomsap

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