Customer agility and responsiveness through big data analytics for public value creation: A case study of Houston 311 on-demand services

Akemi Takeoka Chatfield, Christopher G. Reddick. Customer agility and responsiveness through big data analytics for public value creation: A case study of Houston 311 on-demand services. Government Information Quarterly, 35(2):336-347, 2018. [doi]

Abstract

Abstract is missing.