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Knowledge management in improving business process: an interpretative framework for successful implementation of AI-CRM-KM system in organizations

Sheshadri Chatterjee, Soumya Kanti Ghosh 0001, Ranjan Chaudhuri. Knowledge management in improving business process: an interpretative framework for successful implementation of AI-CRM-KM system in organizations. Business Proc. Manag. Journal, 26(6):1261-1281, 2020. [doi]

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