William Cheetham. Lessons Learned using CBR for Customer Support. In Ingrid Russell, Susan M. Haller, editors, Proceedings of the Sixteenth International Florida Artificial Intelligence Research Society Conference, May 12-14, 2003, St. Augustine, Florida, USA. pages 114-118, AAAI Press, 2003.
@inproceedings{Cheetham03:0,
title = {Lessons Learned using CBR for Customer Support},
author = {William Cheetham},
year = {2003},
researchr = {https://researchr.org/publication/Cheetham03%3A0},
cites = {0},
citedby = {0},
pages = {114-118},
booktitle = {Proceedings of the Sixteenth International Florida Artificial Intelligence Research Society Conference, May 12-14, 2003, St. Augustine, Florida, USA},
editor = {Ingrid Russell and Susan M. Haller},
publisher = {AAAI Press},
isbn = {1-57735-177-0},
}