Langtao Chen. The Impact of the Content of Online Customer Reviews on Customer Satisfaction: Evidence from Yelp Reviews. In Eric Gilbert, Karrie Karahalios, editors, Conference Companion Publication of the 2019 on Computer Supported Cooperative Work and Social Computing, CSCW 2019, Austin, TX, USA, November 09-13, 2019. pages 171-174, ACM, 2019. [doi]
@inproceedings{Chen19-99,
title = {The Impact of the Content of Online Customer Reviews on Customer Satisfaction: Evidence from Yelp Reviews},
author = {Langtao Chen},
year = {2019},
doi = {10.1145/3311957.3359448},
url = {https://doi.org/10.1145/3311957.3359448},
researchr = {https://researchr.org/publication/Chen19-99},
cites = {0},
citedby = {0},
pages = {171-174},
booktitle = {Conference Companion Publication of the 2019 on Computer Supported Cooperative Work and Social Computing, CSCW 2019, Austin, TX, USA, November 09-13, 2019},
editor = {Eric Gilbert and Karrie Karahalios},
publisher = {ACM},
isbn = {978-1-4503-6692-2},
}