Langtao Chen. The Impact of the Content of Online Customer Reviews on Customer Satisfaction: Evidence from Yelp Reviews. In Eric Gilbert, Karrie Karahalios, editors, Conference Companion Publication of the 2019 on Computer Supported Cooperative Work and Social Computing, CSCW 2019, Austin, TX, USA, November 09-13, 2019. pages 171-174, ACM, 2019. [doi]
Abstract is missing.