An Examination of the Effects of Information and Communication Technology on Customer Relationship Management and Customer Lock-In - researchr publication

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Jashen Chen, Russell K. H. Ching. An Examination of the Effects of Information and Communication Technology on Customer Relationship Management and Customer Lock-In. In 10th Americas Conference on Information Systems, AMCIS 2004, New York, NY, USA, August 6-8, 2004. pages 491, Association for Information Systems, 2004. [doi]

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