Pei-Hua Chen, Seng-cho Timothy Chou. Using Service Design Tool and Qualitative Research Method to Assist the E-Government Service Process Redesign: A Case Study of the Taxation Service Process in Taiwan. In Atreyi Kankanhalli, Andrew Burton-Jones, Thompson S. H. Teo, editors, 19th Pacific Asia Conference on Information Systems, PACIS 2015, Singapore, July 5-9, 2015. pages 20, 2015. [doi]
Abstract is missing.