Tung-Shou Chen, Rong-Chang Chen, Tsui-Yun Chang. A Research to Increase Users Satisfaction and Loyalty Based on the Customer Satisfaction Index: A Case Study on the National Taichung Institute of Technology s Library. In Zhaoneng Chen, Hsinchun Chen, Qihao Miao, Yuxi Fu, Edward A. Fox, Ee-Peng Lim, editors, Digital Libraries: International Collaboration and Cross-Fertilization, 7th International Conference on Asian Digital Libraries, ICADL 2004, Shanghai, China, December 13-17, 2004, Proceedings. Volume 3334 of Lecture Notes in Computer Science, pages 574-583, Springer, 2004. [doi]
@inproceedings{ChenCC04:0,
title = {A Research to Increase Users Satisfaction and Loyalty Based on the Customer Satisfaction Index: A Case Study on the National Taichung Institute of Technology s Library},
author = {Tung-Shou Chen and Rong-Chang Chen and Tsui-Yun Chang},
year = {2004},
url = {http://springerlink.metapress.com/openurl.asp?genre=article&issn=0302-9743&volume=3334&spage=574},
tags = {case study},
researchr = {https://researchr.org/publication/ChenCC04%3A0},
cites = {0},
citedby = {0},
pages = {574-583},
booktitle = {Digital Libraries: International Collaboration and Cross-Fertilization, 7th International Conference on Asian Digital Libraries, ICADL 2004, Shanghai, China, December 13-17, 2004, Proceedings},
editor = {Zhaoneng Chen and Hsinchun Chen and Qihao Miao and Yuxi Fu and Edward A. Fox and Ee-Peng Lim},
volume = {3334},
series = {Lecture Notes in Computer Science},
publisher = {Springer},
isbn = {3-540-24030-6},
}