Rough set analysis on call center metrics

Rong-Rong Chen, Yen-I. Chiang, P. Pete Chong, Yung-Hsiu Lin, Her-Kun Chang. Rough set analysis on call center metrics. Appl. Soft Comput., 11(4):3804-3811, 2011. [doi]

Authors

Rong-Rong Chen

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Yen-I. Chiang

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P. Pete Chong

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Yung-Hsiu Lin

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Her-Kun Chang

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