Rong-Rong Chen, Yen-I. Chiang, P. Pete Chong, Yung-Hsiu Lin, Her-Kun Chang. Rough set analysis on call center metrics. Appl. Soft Comput., 11(4):3804-3811, 2011. [doi]
@article{ChenCCLC11,
title = {Rough set analysis on call center metrics},
author = {Rong-Rong Chen and Yen-I. Chiang and P. Pete Chong and Yung-Hsiu Lin and Her-Kun Chang},
year = {2011},
doi = {10.1016/j.asoc.2011.02.013},
url = {http://dx.doi.org/10.1016/j.asoc.2011.02.013},
tags = {analysis},
researchr = {https://researchr.org/publication/ChenCCLC11},
cites = {0},
citedby = {0},
journal = {Appl. Soft Comput.},
volume = {11},
number = {4},
pages = {3804-3811},
}