Applying Affective Computing to Design a Decision Support System for Service Recovery - researchr publication authors

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Szu-Chieh Chen, Yi-Chun Chuang, Yen-Hao Hsieh. Applying Affective Computing to Design a Decision Support System for Service Recovery. In 21st Americas Conference on Information Systems, AMCIS 2015, Puerto Rico, August 13-15, 2015. Association for Information Systems, 2015. [doi]

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