Szu-Chieh Chen, Yi-Chun Chuang, Yen-Hao Hsieh. Applying Affective Computing to Design a Decision Support System for Service Recovery. In 21st Americas Conference on Information Systems, AMCIS 2015, Puerto Rico, August 13-15, 2015. Association for Information Systems, 2015. [doi]
@inproceedings{ChenCH15-5,
title = {Applying Affective Computing to Design a Decision Support System for Service Recovery},
author = {Szu-Chieh Chen and Yi-Chun Chuang and Yen-Hao Hsieh},
year = {2015},
url = {http://aisel.aisnet.org/amcis2015/IntelSys/GeneralPresentations/1},
researchr = {https://researchr.org/publication/ChenCH15-5},
cites = {0},
citedby = {0},
booktitle = {21st Americas Conference on Information Systems, AMCIS 2015, Puerto Rico, August 13-15, 2015},
publisher = {Association for Information Systems},
}