Pei-Shih Chen, Tin-Chang Chang, Ying-Li Lin. Customer Satisfaction and Quality of Service Towards Public Servants in a Governmental Education Training Center in Taiwan. In Leonard Barolli, Tomoya Enokido, editors, Innovative Mobile and Internet Services in Ubiquitous Computing - Proceedings of the 11th International Conference on Innovative Mobile and Internet Services in Ubiquitous Computing (IMIS-2017), Torino, Italy, 10-12 July 2017. Volume 612 of Advances in Intelligent Systems and Computing, pages 831-840, Springer, 2017. [doi]
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