AI-based self-service technology in public service delivery: User experience and influencing factors

Tao Chen, Wenshan Guo, Xian Gao, Zhehao Liang. AI-based self-service technology in public service delivery: User experience and influencing factors. Government Information Quarterly, 38(4):101520, 2021. [doi]

Authors

Tao Chen

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Wenshan Guo

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Xian Gao

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Zhehao Liang

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