Tao Chen, Wenshan Guo, Xian Gao, Zhehao Liang. AI-based self-service technology in public service delivery: User experience and influencing factors. Government Information Quarterly, 38(4):101520, 2021. [doi]
@article{ChenGGL21,
title = {AI-based self-service technology in public service delivery: User experience and influencing factors},
author = {Tao Chen and Wenshan Guo and Xian Gao and Zhehao Liang},
year = {2021},
doi = {10.1016/j.giq.2020.101520},
url = {https://doi.org/10.1016/j.giq.2020.101520},
researchr = {https://researchr.org/publication/ChenGGL21},
cites = {0},
citedby = {0},
journal = {Government Information Quarterly},
volume = {38},
number = {4},
pages = {101520},
}