Researchr is a web site for finding, collecting, sharing, and reviewing scientific publications, for researchers by researchers.
Sign up for an account to create a profile with publication list, tag and review your related work, and share bibliographies with your co-authors.
Bert P. K. Chen, Shane G. Henderson. Two Issues in Setting Call Centre Staffing Levels. Annals OR, 108(1-4):175-192, 2001. [doi]
Abstract is missing.