Jing (Elaine) Chen, Peiying Huang, Yunjie (Calvin) Xu. Construction of Trust Beliefs through Response to Online Negative Product Review: a Justice Perspective. In Rajiv Sabherwal, Mary Sumner, editors, Proceedings of the International Conference on Information Systems, ICIS 2010, Saint Louis, Missouri, USA, December 12-15, 2010. pages 245, Association for Information Systems, 2010. [doi]
Abstract is missing.