Understanding online review behaviors of patients in online health communities: an expectation-disconfirmation perspective

Qin Chen, Jiahua Jin, Xiangbin Yan. Understanding online review behaviors of patients in online health communities: an expectation-disconfirmation perspective. IT & People, 35(7):2441-2469, 2022. [doi]

Authors

Qin Chen

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Jiahua Jin

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Xiangbin Yan

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