Towards intelligent incident management: why we need it and how we make it

Zhuangbin Chen, Yu Kang, Liqun Li, Xu Zhang, Hongyu Zhang, Hui Xu 0009, Yangfan Zhou, Li Yang, Jeffrey Sun, Zhangwei Xu, Yingnong Dang, Feng Gao, Pu Zhao, Bo Qiao, Qingwei Lin, Dongmei Zhang, Michael R. Lyu. Towards intelligent incident management: why we need it and how we make it. In Prem Devanbu, Myra B. Cohen, Thomas Zimmermann 0001, editors, ESEC/FSE '20: 28th ACM Joint European Software Engineering Conference and Symposium on the Foundations of Software Engineering, Virtual Event, USA, November 8-13, 2020. pages 1487-1497, ACM, 2020. [doi]

@inproceedings{ChenKLZZXZYSXDG20,
  title = {Towards intelligent incident management: why we need it and how we make it},
  author = {Zhuangbin Chen and Yu Kang and Liqun Li and Xu Zhang and Hongyu Zhang and Hui Xu 0009 and Yangfan Zhou and Li Yang and Jeffrey Sun and Zhangwei Xu and Yingnong Dang and Feng Gao and Pu Zhao and Bo Qiao and Qingwei Lin and Dongmei Zhang and Michael R. Lyu},
  year = {2020},
  doi = {10.1145/3368089.3417055},
  url = {https://doi.org/10.1145/3368089.3417055},
  researchr = {https://researchr.org/publication/ChenKLZZXZYSXDG20},
  cites = {0},
  citedby = {0},
  pages = {1487-1497},
  booktitle = {ESEC/FSE '20: 28th ACM Joint European Software Engineering Conference and Symposium on the Foundations of Software Engineering, Virtual Event, USA, November 8-13, 2020},
  editor = {Prem Devanbu and Myra B. Cohen and Thomas Zimmermann 0001},
  publisher = {ACM},
  isbn = {978-1-4503-7043-1},
}