Three Factors to Sustainable Service System Excellence: A Case Study of Service Systems - researchr publication authors

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Ying Chen, Jim Spohrer, Ana Lelescu. Three Factors to Sustainable Service System Excellence: A Case Study of Service Systems. In 2008 IEEE International Conference on Services Computing (SCC 2008), 8-11 July 2008, Honolulu, Hawaii, USA. pages 119-126, IEEE Computer Society, 2008. [doi]

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