Ying Chen, Jim Spohrer, Ana Lelescu. Three Factors to Sustainable Service System Excellence: A Case Study of Service Systems. In 2008 IEEE International Conference on Services Computing (SCC 2008), 8-11 July 2008, Honolulu, Hawaii, USA. pages 119-126, IEEE Computer Society, 2008. [doi]
@inproceedings{ChenSL08:3,
title = {Three Factors to Sustainable Service System Excellence: A Case Study of Service Systems},
author = {Ying Chen and Jim Spohrer and Ana Lelescu},
year = {2008},
doi = {10.1109/SCC.2008.28},
url = {http://doi.ieeecomputersociety.org/10.1109/SCC.2008.28},
tags = {case study},
researchr = {https://researchr.org/publication/ChenSL08%3A3},
cites = {0},
citedby = {0},
pages = {119-126},
booktitle = {2008 IEEE International Conference on Services Computing (SCC 2008), 8-11 July 2008, Honolulu, Hawaii, USA},
publisher = {IEEE Computer Society},
isbn = {978-0-7695-3283-7},
}