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A Model of Customer Trust in Sharing Economy-Driven Ride-Sharing Platforms Involving Psychological Contract Violation and Recovery

Xusen Cheng, Ying Bao, Alex Zarifis, Jian Mou. A Model of Customer Trust in Sharing Economy-Driven Ride-Sharing Platforms Involving Psychological Contract Violation and Recovery. In 25th Americas Conference on Information Systems, AMCIS 2019, Cancún, Mexico, August 15-17, 2019. Association for Information Systems, 2019. [doi]

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