Kateryna Chernichenko, Anastasya Kapkanets, Taras Panchenko. Contact center load forecasting and operator schedule planning. In Ivan Sergienko, Philip Andon, editors, Proceedings of the 10th International Conference of Programming UkrPROG'2016, Kyiv, Ukraine, May 24-25, 2016. Volume 1631 of CEUR Workshop Proceedings, pages 227-236, CEUR-WS.org, 2016. [doi]
Abstract is missing.