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Consumer satisfaction with internet shopping: a research framework and propositions for future research

Christy M. K. Cheung, Matthew K. O. Lee. Consumer satisfaction with internet shopping: a research framework and propositions for future research. In Qi Li, Ting-Peng Liang, editors, Proceedings of the 7th International Conference on Electronic Commerce, ICEC 2005, Xi an, China, August 15-17, 2005. Volume 113 of ACM International Conference Proceeding Series, pages 327-334, ACM, 2005. [doi]

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Christy M. K. Cheung

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Matthew K. O. Lee

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