Wynne W. Chin, Iris A. Junglas, Andrew Schwarz, Jill M. Sundie. Don't mind the gap: a conceptual and psychometric analysis of the individual evaluation of discrepancies in the context of is user service satisfaction. DATA BASE, 45(1):9-28, 2014. [doi]
@article{ChinJSS14,
title = {Don't mind the gap: a conceptual and psychometric analysis of the individual evaluation of discrepancies in the context of is user service satisfaction},
author = {Wynne W. Chin and Iris A. Junglas and Andrew Schwarz and Jill M. Sundie},
year = {2014},
doi = {10.1145/2591056.2591058},
url = {http://doi.acm.org/10.1145/2591056.2591058},
researchr = {https://researchr.org/publication/ChinJSS14},
cites = {0},
citedby = {0},
journal = {DATA BASE},
volume = {45},
number = {1},
pages = {9-28},
}