Don't mind the gap: a conceptual and psychometric analysis of the individual evaluation of discrepancies in the context of is user service satisfaction

Wynne W. Chin, Iris A. Junglas, Andrew Schwarz, Jill M. Sundie. Don't mind the gap: a conceptual and psychometric analysis of the individual evaluation of discrepancies in the context of is user service satisfaction. DATA BASE, 45(1):9-28, 2014. [doi]

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