Hyojin Chin, Lebogang Wame Molefi, Mun Yong Yi. Empathy Is All You Need: How a Conversational Agent Should Respond to Verbal Abuse. In Regina Bernhaupt, Florian 'Floyd' Mueller, David Verweij, Josh Andres, Joanna McGrenere, Andy Cockburn, Ignacio Avellino, Alix Goguey, Pernille Bjøn, Shengdong Zhao, Briane Paul Samson, Rafal Kocielnik, editors, CHI '20: CHI Conference on Human Factors in Computing Systems, Honolulu, HI, USA, April 25-30, 2020. pages 1-13, ACM, 2020. [doi]
Abstract is missing.