Preliminary research on customer satisfaction models in Taiwan: A case study from the automobile industry

Shao-I. Chiu, Ching-Chan Cheng, Tieh-Min Yen, Hsiu-Yuan Hu. Preliminary research on customer satisfaction models in Taiwan: A case study from the automobile industry. Expert Syst. Appl., 38(8):9780-9787, 2011. [doi]

Abstract

Abstract is missing.