Minsu Cho, Minseok Song 0001, Carlos Müller, Pablo Fernandez, Adela del-Río-Ortega, Manuel Resinas, Antonio Ruiz Cortés. A New Framework for Defining Realistic SLAs: An Evidence-Based Approach. In Josep Carmona, Gregor Engels, Akhil Kumar, editors, Business Process Management Forum - BPM Forum 2017, Barcelona, Spain, September 10-15, 2017, Proceedings. Volume 297 of Lecture Notes in Business Information Processing, pages 19-35, Springer, 2017. [doi]
@inproceedings{Cho0MFdRC17,
title = {A New Framework for Defining Realistic SLAs: An Evidence-Based Approach},
author = {Minsu Cho and Minseok Song 0001 and Carlos Müller and Pablo Fernandez and Adela del-Río-Ortega and Manuel Resinas and Antonio Ruiz Cortés},
year = {2017},
doi = {10.1007/978-3-319-65015-9_2},
url = {https://doi.org/10.1007/978-3-319-65015-9_2},
researchr = {https://researchr.org/publication/Cho0MFdRC17},
cites = {0},
citedby = {0},
pages = {19-35},
booktitle = {Business Process Management Forum - BPM Forum 2017, Barcelona, Spain, September 10-15, 2017, Proceedings},
editor = {Josep Carmona and Gregor Engels and Akhil Kumar},
volume = {297},
series = {Lecture Notes in Business Information Processing},
publisher = {Springer},
isbn = {978-3-319-65015-9},
}