Researchr is a web site for finding, collecting, sharing, and reviewing scientific publications, for researchers by researchers.
Sign up for an account to create a profile with publication list, tag and review your related work, and share bibliographies with your co-authors.
Yooncheong Cho, Il Im, Starr Roxanne Hiltz, Jerry Fjermestad. An Analysis of Online Customer Complaints: Implications for Web Complaint Management. In HICSS. pages 176, 2002. [doi]
Abstract is missing.