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Comparative Analysis of AI, Human, and Self-Service-Technology Systems in Digital Service Experiences: An Explainable Artificial Intelligence Approach

Youngju Cho, Heejun Park, Junsung Park. Comparative Analysis of AI, Human, and Self-Service-Technology Systems in Digital Service Experiences: An Explainable Artificial Intelligence Approach. IEEE Access, 14:14020-14042, 2026. [doi]

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