Sujeong Choi, Jaejon Kim, Min Qu. Leveraging Customer Knowledge and IT Resources to Enhance Service Expertise and Service Quality. In Keng Siau, Qing Li, Xunhua Guo, editors, 18th Pacific Asia Conference on Information Systems, PACIS 2014, Chengdu, China, June 24-28, 2014. pages 167, 2014. [doi]
Abstract is missing.