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Effects of Surprises During Quality Improvement Projects: A Longitudinal Study on Method-Driven Learning in Behavioral Healthcare

Adrian S. Choo, Jamison V. Kovach, Lawrence D. Fredendall. Effects of Surprises During Quality Improvement Projects: A Longitudinal Study on Method-Driven Learning in Behavioral Healthcare. IEEE Trans. Engineering Management, 68(6):1758-1772, 2021. [doi]

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