Tzu-Chuan Chou, An-Sheng Lee. A process model for customer relational assets creation: A case study of online securities trading platform. Inf. Manag. Comput. Security, 17(3):218-233, 2009. [doi]
@article{ChouL09-0,
title = {A process model for customer relational assets creation: A case study of online securities trading platform},
author = {Tzu-Chuan Chou and An-Sheng Lee},
year = {2009},
doi = {10.1108/09685220910978095},
url = {http://dx.doi.org/10.1108/09685220910978095},
tags = {case study, security, process modeling},
researchr = {https://researchr.org/publication/ChouL09-0},
cites = {0},
citedby = {0},
journal = {Inf. Manag. Comput. Security},
volume = {17},
number = {3},
pages = {218-233},
}