Chin-Mei Chou, Cindy Sutanto, Shu-Kai Wu. Improving Service Quality by Prioritizing Service Attributes Using SERVQUAL and Kano Model - A Case Study of Nursing Home in Taiwan. In Sakae Yamamoto, editor, Human Interface and the Management of Information. Information and Knowledge Design - 17th International Conference, HCI International 2015, Los Angeles, CA, USA, August 2-7, 2015, Proceedings, Part I. Volume 9172 of Lecture Notes in Computer Science, pages 513-525, Springer, 2015. [doi]
Abstract is missing.