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Wu Chou, Qiru Zhou, Hong-Kwang Jeff Kuo, Antoine Saad, David Attwater, Peter J. Durston, Mark Farrell, Frank Scahill. Natural language call steering for service applications. In Sixth International Conference on Spoken Language Processing, ICSLP 2000 / INTERSPEECH 2000, Beijing, China, October 16-20, 2000. pages 382-385, ISCA, 2000. [doi]

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